Processing of orders:
All orders are processed and shipped within 3 days and you should receive your shipment within 10 business days of placing your order unless you're notified of a back-order. Once your products have been shipped, you will receive a shipment confirmation with a tracking number providing that we have your correct email address. Be sure to check your junk email folder.

Back-orders:
Most products are usually in-stock. Occasionally, fast selling items may be out-of-stock before the online store can be updated. You will be notified of any out-of-stock item as soon as possible. We will also request that you let us know whether to ship the in-stock items on a multi-item order immediately or wait and ship your order complete (additional shipping fees may apply).

Returns:
All Sales are Final, unless there is probable cause which deems necessary to return an item for one of the reasons listed below.

• Wrong item or Quantity shipped
• Damaged in shipping
• Not satisfied with product - Fees apply
• Shipping refusal - Fees apply
• Warranty

Wrong item or Quantity shipped
If we make an error with your order, please notify us right away (within 5 days of receiving your shipment). We will remedy the mistake with the correct product. Item must be returned in the original packaging.

Damaged in Shipping
We will first assist you in filing a claim with the shipping company should this be the proper form of action. Please be aware this will take some time to be handled correctly. We will then gladly send you a replacement item of the same or like item once the claim is settled.

Not satisfied with product
Unused non-perishable items may be returned for credit within 5 days of receiving your order only in the original undamaged product packaging. We charge a 15% fee for items returned for credit. We do not refund shipping cost or return shipping charges. Please email us at info@onestopjerkyshop.com for a return authorization number. Include your customer name, order number, item name and date of the transaction along with the nature of the problem. Shipping charges for returned products to One STOP Jerky Shop are the responsibility of the customer. All other merchandise defects will be the sole responsibility of the manufacturer and stipulations contained within the manufacturer's warranty will apply (see your Manufacturer's Warranty for contact information). Note: After 5 days all Sales are Final.

**All perishable items are not returnable. This includes all jerky and sausage making seasonings along with cures, casings and additives. 

Shipping Refusal:
If your shipment arrives at the “ship to” destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled and a 15% restocking fee will be invoiced or charge to you.

Warranty:
All of our products are covered by the manufactures we represent and any warranty issues would be handled by them. We will be glad to assist you if you have any warranty issues should they occur. Select models of electric meat grinders are covered solely by us for a period of 1 year - simply contact us should you have a problem. Note: Please keep all original packaging should your item require repair or replacement within the warranty period for your particular product. We reserve the right to repair or replace your item with the same or like item upon our discretion. Email us at info@onestopjerkyshop.com should you need to contact us for warranty issues.

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