Generally All Sales are Final after 10 business days unless there is probable cause which deems necessary to return an item for one of the reasons listed below.
- Wrong item or Quantity shipped
- Damaged in shipping
- Not satisfied with product - Fees apply
- Shipping refusal - Fees apply
E-mail through our Contact Us page for a return authorization number; Include your customer name, phone number, order number, item name and date of the transaction along with the nature of the problem.
Wrong item or Quantity shipped
If we make an error with your order, please notify us right away (within 10 days of receiving your shipment). We will remedy the mistake with the correct product. Item must be returned in the original unopened packaging.
Damaged in Shipping
We will first assist you in filing a claim with the shipping company should this be the proper form of action. Please be aware this will take some time to be handled correctly. We will then gladly send you a replacement item of the same or like item once the claim is settled.
Not satisfied with product:
Used or open items are not returnable. Non-perishable items may be returned for credit within 10 business days of receiving your order only in the original unopened product packaging. We charge a 15% restocking fee for authorized returnable items. We do not refund shipping cost or return shipping charges. Any Store Credits or Coupons used on your order will be subtracted from the refund total. We will also remove the 2% store credit you earned for your purchase from your store credit account on any returned items. Items we ship for free will have the amount we paid for shipping subtracted from the refund amount.
Shipping charges for returned products to One Stop Jerky Shop are the responsibility of the customer. All other merchandise defects will be the sole responsibility of the manufacturer and stipulations contained within the manufacturer's warranty will apply (see your Manufacturer's Warranty for contact information). Note: After 10 business days all Sales are Final. Exceptions are made for the 10 day return policy during the Holiday shopping season but used or open items are still not returnable.
**All perishable items are not returnable. This includes all jerky and sausage making seasonings along with cures, casings and additives.
If your shipment arrives at the ship to destination and is refused, we will charge a 15% restocking fee. The original shipping fees on the order are also non refundable. Any Store Credits or Coupons used on your order will be subtracted from the refund total as well. We will also remove the 2% store credit you earned for your purchase from your store credit account on any returned items. Items we ship for free will have the amount we paid for shipping subtracted from the refund amount.
All of our products are covered by the manufactures we represent and any warranty issues would be handled by them per their warranty terms. We will be glad to assist you if you have any warranty issues should they occur. Select models of electric meat grinders are covered solely by us for a period of 1 year. Note: Please keep all original packaging should your item require repair or replacement within the warranty period for your particular product. We reserve the right to repair or replace your item with the same or like item upon our discretion. Shipping charges for warranty returns are the responsibility of the customer. Email us through our Contact Us page should you need to contact us for warranty issues.